Answered By: Aine Meehan
Last Updated: Tue,Nov,2017     Views: 173

How do I connect to the library's resources from home?

Only registered IT Sligo staff and students with active accounts can access the library databases and the past exam papers, or login to renew books or place holds on books. If you are accessing one of the resources from off-campus  you will have to authenticate through the proxy server using your Campus e-mail username and password.Click on images to view larger version

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Are you trying to log in from your workplace or using a workplace laptop?

If you can't access the library databases or past exam papers perhaps the firewall at your workplace is blocking the proxy server. You will need to ask your workplace IT Staff. They might adjust their firewall rules to allow you access the databases. Tell them to that port number 2048 TCP needs to be opened on their firewall. If in doubt you can contact the library and we can check if a resource is working normally for other off campus users. 
Some places, that offer free wireless internet access might block certain ports needed to access off-campus resources via the proxy server.

Lost Passwords

If you have lost your Campus password you will have to  go to https://password.itsligo.ie and reset it. 

How to contact IT Services

IT Services IT services run a helpdesk in room 3 of the Social Learning Zone (very bottom floor of the library) from 10-12 and 2-4 Monday to Thursday and on a Fridays 10 - 12. 

Their phone number is +353 (0) 71 9155446. If you leave a voicemail with your contact details and student number they will get back to you.

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