Answered By: Aine Meehan
Last Updated: Mar 11, 2016     Views: 253

I'm getting an error when I click on a link in summon

When you click on a full text journal link in Summon that goes to either of the Ebsco databases (Academic Search Complete and Business Source Complete) you click on a link but you will get a " No results were found " error or an internal server error.

The reason for this in a nutshell is that some database companies are not indexing individual articles, but are indexing entire pages that might have an article, a letter to the editor or some other data on it. Because of this Summon cant find the correct open url to open the correct item.

This is what the error looks like:

summon error screenshot

work around

Go to the Ebsco database search and redo your search. You can use the search box below

Search Ebsco Databases
Limit Your Results

Tell us about the error

Please click on the report a problem link in the 360 panel to report to us that there is an issue with that journal, and we will report it to EBSCO. 

Internal Server Error

The internal server error seems to be an issue that reoccurs, let us know if it occurs by just e-mailing because it can be fixed within a day or two.

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